Reception and Frontline Office Skills

Level 5 Reception and Frontline Office Skills 5N1407 

Course Type
This is a part-time day course

TBC – ongoing registrations

TBC – a €50 non-refundable deposit is required to secure a place on this course.  Full fees to be paid two weeks prior to course start date.  Funding may be available for eligible participants.

To register for this course or for more information please contact us on 043-3347515 or email

Credit Value
This module holds a credit value of 15 credits on the National Framework of Qualifications. This course requires a minimum attendance of 80% attendance.

Course Outcome
The purpose of this award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

Entry Criteria
Level 4 Certificate / Leaving Certificate (or equivalent) or relevant life experience. Mature Applicants with relevant life and work experience are welcomed.

As this Level 5 course is delivered through English it is necessary learners have a good standard of written and spoken English to complete this course.

IT Skills
A basic working knowledge of computers is required to do this course.

Course content

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation
  • Outline the products, services, key policies, structures and personnel of an organisation
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks
  • Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
  • Explain a range of telephone communications terms
  • Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements
  • Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation
  • Plan a reception layout and describe office equipment in the reception area
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal
    automation equipment
  • Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
  • Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback
  • Display a professional approach to receiving visitors, use effective customer service skills, upkeep of visitors’ log book, use initiative around unexpected visitors and maintain composure when dealing with complaints
  • Present a range of documents including order form, invoices and processing travel expenses
  • Apply a range of general administrative skills within the reception and or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors’ waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors, ordering stationery, dealing with incoming and outgoing postal dispatches and courier services

Assessment Technique
Portfolio/Collection of Work 50%
Skills Demonstration 50%

Pass 50% – 64%
Merit 65% – 79%
Distinction 80% – 100%